NEED A REPAIR?

If your Wills Property managed rental requires maintenance or repair, please submit the repair request form below with as much information as possible. Photographs can also assist us in identifying the problem and arranging the appropriate tradesperson.

Please report maintenance issues promptly. Delaying the reporting of a leak, electrical fault, water damage or another problem may allow further damage to occur.

URGENT REPAIRS

If the repair is urgent, please contact our office immediately on (02) 9387 1700.

Urgent repairs under NSW residential tenancy law include matters such as burst water services, serious water leaks, gas leaks, dangerous electrical faults, blocked or broken toilets, serious roof leaks, serious storm or fire damage, failures of essential services and faults that make the property unsafe or insecure.

If an urgent repair occurs outside business hours and you cannot contact Wills Property, refer to your Residential Tenancy Agreement for the nominated or recommended urgent repair tradespeople and follow the NSW urgent repair requirements.

NSW Fair Trading provides further information about the steps tenants can take where an urgent repair cannot be arranged through the landlord or agent.

ACCESS FOR REPAIRS

Where access is required for repairs or maintenance, we will coordinate access with you in accordance with the tenancy agreement and NSW requirements. For ordinary necessary repairs or maintenance, NSW rules generally require at least two days' notice for entry unless the tenant agrees otherwise; urgent repairs do not require the same notice.

TENANT-CAUSED DAMAGE

If damage has resulted from a tenant's actions or a breach of the tenancy agreement, responsibility for the repair cost will be considered in accordance with the tenancy agreement and applicable NSW tenancy law.

TENANCY EMERGENCY NUMBERS

Plumbing:
Cesar Plumbing Services | 0450 705 539

Glass:
O’Brien Glass | 13 16 16

Electricians:
Emu Electric | 02 9675 6050
Glenco Electrical Services | 02 9700 9996

Locksmith:
lockey.com.au | 0438 778 337